Office Policies

Appointment & Cancellation Policy

We value the time we reserve specifically for your child and want to provide every patient with the time, attention, and quality of care they deserve. Because missed appointments and last-minute cancellations make it difficult to offer that time to another child who may be waiting for care, we kindly ask that you provide at least two business days’ notice if you need to cancel or reschedule an appointment.

We understand that unexpected situations can happen and appreciate your help in keeping our schedule running smoothly for all of our families.

Late Arrivals, Cancellations & Missed Appointments

If you arrive more than 15 minutes late, miss your appointment, or cancel or reschedule with less than two business days’ notice, the following fees may apply:

• Regular appointments: $35 per child

• Treatment appointments: $75–$200 per child, depending on the amount of time reserved

Any applicable broken appointment fee must be paid before rescheduling treatment.

For future treatment appointments, a deposit may also be required to reserve your child’s appointment time.

Thank you for respecting the time our team has reserved for your child and helping us provide timely, attentive care to all of our patients.